Learn about Brightline

The Brightline experience

A pen with a book that says, 'Getting Started', and a calendar.

On-demand support with no waitlist

A person with headphones on a computer.

Secure video visits from anywhere

A caregiver and child in a live session with a pediatric behavioral health specialist.

One-on-one support from experts

A list of goals with check marks.

Goal setting and progress tracking

Frequently asked questions

What is Brightline?

expand_more expand_less

Brightline offers virtual behavioral health coaching and therapy for families with kids under 18. Brightline’s expert team of coaches, therapists, and prescribers offer live sessions for your child with no long waitlists. Coaching programs are also available for parents & caregivers.

Your Brightline account also includes access to our growing library of parenting resources, tips, quizzes, and activities as well as unlimited chat support with a behavioral health coach at no additional cost to you.

What can I expect from my family’s Brightline experience?

expand_more expand_less

With your account, you get immediate access to Brightline’s library of resources and are matched with an expert Brightline coach who is available to support you via chat.

When you’re ready to book live care, you’ll answer a few questions about your child’s needs and goals. These questions will help inform the conversation with your coach or therapist during your first live video session. Common challenges addressed in sessions include: anxiety, depression, ADHD, trauma, sleep, tough transitions, low self-esteem, starting school, navigating identities, speech, and meeting milestones or goals. Coaching for parents and caregivers is also available for specialized topics.

How much does it cost?

expand_more expand_less

Brightline partners with health plans and employers across the U.S. so that you can get the behavioral health care that you need.

For most of our members, Brightline is covered by their employer or insurance and you don’t need a referral. We accept insurance from employers and health plans such as Premera, Aetna, Blue Cross Blue Shield and many more. If you think Brightline may be covered for you, send a message to Member Support so they can help verify your coverage.

If Brightline isn't covered by your insurance, your family can still access all that Brightline has to offer. Our Member Support team can provide you with information to submit to your insurance, HSA, or FSA.

If you live in California, we provide BrightLife Kids, which is sponsored by CalHOPE. BrightLife Kids includes coaching, language interpretation, and guidance finding local resources. This is provided at no cost – and no insurance needed.

If you have any questions, call (888) 224-7332 to speak with a Member Support specialist.

What are the backgrounds of the coaches and therapists?

expand_more expand_less

All Brightline coaches hold a master’s degree in a psychology-related field or a bachelor’s degree with a certification in coaching, and have 5+ years of experience working with children, teens, and families.

All Brightline therapists are licensed mental health professionals with at least a master’s degree. They are highly trained to support children, teens, and families in evidence-based therapy practices.

What’s the difference between coaching and therapy?

expand_more expand_less

Coaching is focused on learning and practicing new skills to address a particular topic (such as organizational skills, anxiety, or tantrums) in short, focused sessions. Therapy is a place to answer those bigger "why" questions, understand the root cause of a feeling or a behavior, and personalize a treatment plan to meet more complex needs.

Your Brightline therapist can also add a prescriber to your care team if needed. If you’d like to change your coach or therapist, you can chat with Member Support.

Is virtual care effective for kids and teens?

expand_more expand_less

We know that for some kids and teens, it’s not always comfortable to talk to someone new about their challenges or feelings. Kids often feel more relaxed and open to sharing from the comfort and privacy of their home.

In addition to being more private and convenient, we also know that virtual care is highly effective. One recent survey showed 85% of parents who used virtual behavioral health services said their child benefited from that care.

What is Brightline’s approach to care?

expand_more expand_less

All Brightline therapists practice Cognitive Behavioral Therapy (CBT), a science-backed treatment that helps your child explore their feelings and develop healthy ways of coping. Brightline coaches provide CBT-based coaching, which is proven to be effective.

At Brightline, we provide specialized support that involves parents and caregivers in their child’s journey. Everything you need is in one place — as your family’s needs change, your care plan will evolve with you.

Who can I reach out to with more questions?

expand_more expand_less

Give us a call at (888) 224-7332 to speak with our Member Support team.

Father and son talking to a doctor on a computer

Virtual therapy, coaching, and psychiatry for
anxiety ADHD depression tantrums transitions stress confidence sleep issues autism relationships

Our expert care team is here to support your family. With Brightline, you can have your first session in days, not weeks.

  1. 1

    Tell us about your family

  2. 2

    Check your coverage

  3. 3

    Get care for your child

Learn about Brightline

The Brightline experience

A pen with a book that says, 'Getting Started', and a calendar.

On-demand support with no waitlist

A person with headphones on a computer.

Secure video visits from anywhere

A caregiver and child in a live session with a pediatric behavioral health specialist.

One-on-one support from experts

A list of goals with check marks.

Goal setting and progress tracking

Frequently asked questions

What is Brightline?

expand_more expand_less

Brightline offers virtual behavioral health coaching and therapy for families with kids under 18. Brightline’s expert team of coaches, therapists, and prescribers offer live sessions for your child with no long waitlists. Coaching programs are also available for parents & caregivers.

Your Brightline account also includes access to our growing library of parenting resources, tips, quizzes, and activities as well as unlimited chat support with a behavioral health coach at no additional cost to you.

What can I expect from my family’s Brightline experience?

expand_more expand_less

With your account, you get immediate access to Brightline’s library of resources and are matched with an expert Brightline coach who is available to support you via chat.

When you’re ready to book live care, you’ll answer a few questions about your child’s needs and goals. These questions will help inform the conversation with your coach or therapist during your first live video session. Common challenges addressed in sessions include: anxiety, depression, ADHD, trauma, sleep, tough transitions, low self-esteem, starting school, navigating identities, speech, and meeting milestones or goals. Coaching for parents and caregivers is also available for specialized topics.

How much does it cost?

expand_more expand_less

Brightline partners with health plans and employers across the U.S. so that you can get the behavioral health care that you need.

For most of our members, Brightline is covered by their employer or insurance and you don’t need a referral. We accept insurance from employers and health plans such as Premera, Aetna, Blue Cross Blue Shield and many more. If you think Brightline may be covered for you, send a message to Member Support so they can help verify your coverage.

If Brightline isn't covered by your insurance, your family can still access all that Brightline has to offer. Our Member Support team can provide you with information to submit to your insurance, HSA, or FSA.

If you live in California, we provide BrightLife Kids, which is sponsored by CalHOPE. BrightLife Kids includes coaching, language interpretation, and guidance finding local resources. This is provided at no cost – and no insurance needed.

If you have any questions, call (888) 224-7332 to speak with a Member Support specialist.

What are the backgrounds of the coaches and therapists?

expand_more expand_less

All Brightline coaches hold a master’s degree in a psychology-related field or a bachelor’s degree with a certification in coaching, and have 5+ years of experience working with children, teens, and families.

All Brightline therapists are licensed mental health professionals with at least a master’s degree. They are highly trained to support children, teens, and families in evidence-based therapy practices.

What’s the difference between coaching and therapy?

expand_more expand_less

Coaching is focused on learning and practicing new skills to address a particular topic (such as organizational skills, anxiety, or tantrums) in short, focused sessions. Therapy is a place to answer those bigger "why" questions, understand the root cause of a feeling or a behavior, and personalize a treatment plan to meet more complex needs.

Your Brightline therapist can also add a prescriber to your care team if needed. If you’d like to change your coach or therapist, you can chat with Member Support.

Is virtual care effective for kids and teens?

expand_more expand_less

We know that for some kids and teens, it’s not always comfortable to talk to someone new about their challenges or feelings. Kids often feel more relaxed and open to sharing from the comfort and privacy of their home.

In addition to being more private and convenient, we also know that virtual care is highly effective. One recent survey showed 85% of parents who used virtual behavioral health services said their child benefited from that care.

What is Brightline’s approach to care?

expand_more expand_less

All Brightline therapists practice Cognitive Behavioral Therapy (CBT), a science-backed treatment that helps your child explore their feelings and develop healthy ways of coping. Brightline coaches provide CBT-based coaching, which is proven to be effective.

At Brightline, we provide specialized support that involves parents and caregivers in their child’s journey. Everything you need is in one place — as your family’s needs change, your care plan will evolve with you.

Who can I reach out to with more questions?

expand_more expand_less

Give us a call at (888) 224-7332 to speak with our Member Support team.